We want you to love your UIN travel shoes. If you're not completely satisfied, we offer flexible return and exchange options within 30 days of receipt.
Your Options:
-
Quality Issue Returns (Free)
• Valid for manufacturing defects (loose stitching, material flaws, etc.)
• We cover all return shipping costs
• Full refund or replacement upon verification
• Photo/video evidence of defect required
• Returns available one time only -
Standard Returns & Exchange
• For non-quality issues (size, style preference)
• Customer pays return shipping
• Items must be unused with original packaging
• No worn, damaged, washed or altered items accepted
• Refund processed within 3-5 business days after inspection
• Original shipping fee non-refundable -
Keep & Refund Option (Eco-Friendly)
• Keep the shoes and receive full refund
• Pay €20 (equivalent to return shipping)
• No need to ship anything back
• Environmentally friendly solution
• Refund issued within 3-5 business days (credit cards may take up to 19 days) -
Easy Exchange Program
• Exchange for different size/style
• Pay 50% of new pair's price
• Keep original shoes
• New pair ships immediately (no return needed)
• Subject to product availability
How To Return an Item:
• Contact Customer Service at info@uinfootwear.ae within 30 days of receipt
• Specify your reason and preferred option (1-4 above)
• For quality issues, include photos/video
• Wait for our instructions (response within 48 hours)
• For standard returns, ship items back with original packaging
• Upon completion of your refund or exchange, you will receive a confirmation email
Important Notice:
• 30-day return/exchange window from receipt date
• Do not send returns to address on package - contact us first
• No direct returns accepted without prior authorization
• The original shipping fee and insurance costs non-refundable
• After refund approval, processed within 3-5 business days
Return Address:
• Contact customer support for nearest return address
• Do not use package address for returns
For any questions, please email info@uinfootwear.ae. Our team will respond within 48 hours.